Breaking up is hard to do, especially when you're breaking up with a wedding vendor. Unfortunately, you have no other option sometimes. After all, not every wedding vendor is the right fit for every couple and sometimes just you don't realize how wrong a fit the pro you hired is until you're knee-deep in to-do lists and planning documents. If you've realized you need to call off your working relationship with a less than exceptional wedding vendor, there are a few things you should do first. Before you do anything else, talk to the pro. There may be a way to remedy the situation. If not, read on.
Check Your Contract Terms
The first thing you'll need to do before calling it quits with your vendor is check your contract terms, specifically the cancellation and deposit terms. Most vendors will have been paid a percentage upfront to start working on your wedding and they've likely devoted time and effort to your big day by the time you decide to call things off. If you're not happy with the terms of the cancellation agreement you signed, you may be able to settle an agreement with your vendor outside of court. Otherwise, now would be the time to call a lawyer and discuss your options.
Handle Your Dirty Business in Writing
It's totally cool if you prefer to start the breakup conversation in person or over a phone call, but it's in your best interest to follow up with a written recap of what was discussed. Keeping clear records of cancelling a contract is crucial, as it's possible your vendor may request additional money be paid or they may refuse a refund of your deposit. As well, you need to be very clear about your intention to sever ties, including a statement of the date the work will end and why.
Provide Honest Feedback
As difficult as it may be tell someone exactly why you're unhappy, it's important to be honest with your vendor about why you're breaking up. If they were unresponsive, dismissive, unfriendly, difficult to work with, unorganized, amateur, or simply a bad fit for your personality or style, giving them this candid feedback can not only help them in their future endeavors but can also help you articulate what you'll be looking for in their replacement.
Don't Avoid the Breakup
For the conflict averse, breaking up with a vendor is something you're naturally going to want to avoid. We'd encourage you not to procrastinate or ignore the problem, as the longer you wait to ditch the bad vendor the longer you'll be stressing over it.
Get Your Backup Plan in Place
While it's not necessary to hire a replacement vendor prior to breaking up with your current persona non grata, you'll want to kick off the research and hiring phase fairly soon after making this decision. When hiring a replacement, it's important to let them know you were previously working with someone else who wasn't a good fit. By explaining the reasoning behind your decision to stop working with said vendor, you'll be giving your new vendor vital information they need to be a better candidate for your wedding.