Can We Ask Our Wedding Venue to Fix Something That's Obviously Broken?
Here's how to do so while keeping a positive relationship with this vendor.
Is your wedding venue absolutely pristine with the exception of a large scuff on a white wall, or a broken fence post at the entryway? This is not uncommon. As you can imagine, hosting weddings and events results results in a lot of wear and tear on any venue. Many large venues have entire teams dedicated to keeping their property looking its best, but smaller event spaces and private estates may have only one venue manager keeping an eye out for damage and clutter. Regardless of the size of your venue, you'll likely want the place looking its best for your wedding day. If you've noticed something that needs to be fixed or cleaned up, here are a few ways to go about making this request.
Prior to signing your contract, you may be able to use this as a negotiating tool.
For issues that are obvious during an initial venue tour, wedding planner Julie Savage Parekh of Strawberry Milk Events recommends bringing them up right away. She says, "I think these things are always better asked before signing a contract as a negotiating tool. The venue will be more likely to accommodate your requests if they're also trying to get you to sign on the dotted line."
Keep the maintenance requests to a minimum and communicate clearly.
Parekh says, "I'd advise asking politely rather than demanding, at least to start the conversation. Sometimes a call or in-person conversation will go over better than sending a two-page document on all the things that you think a venue should fix. If you make this a point of discussion, try to stay focused on the issue rather than piggy-back it off of another point or disappointment. Otherwise, the venue will feel like you're just looking to complain, or recoup money spent with a laundry list."
Point out the issue in a way that credits the venue manager for their high standards.
Many venue managers take pride in keeping their property looking its best, and you want to approach any conversation about maintenance in a delicate manner. It's usually best to assume they may not have noticed a new stain in the carpeting or other damage from a previous event. If the standards at your venue are generally high, simply pointing out a problem may be enough to get it fixed. Parekh says, "Sometimes you don't notice things until you take a closer look, like after you've signed your contract, or during a second or third site visit. And sometimes, you notice things that have broken or changed since you first visited. I think it's perfectly acceptable to point out these things if it's not up to the venue's typical standards."